Updates & Travel Advisories

ITR Concession Co. LLC (ITRCC), the operator of the Indiana Toll Road (ITR), is set to commence pavement improvements between mile markers 10 and 20 in Lake County, IN, as part of the Mile Marker 10 – 20 Preservation Project.

This comprehensive project will also include the resurfacing of the Gary West, Exit 14A interchange, which will necessitate its temporary closure.

Construction is scheduled to begin soon, with substantial completion anticipated before the Thanksgiving holiday. In observance of the Labor Day holiday, all construction activities will be temporarily halted.

Exit 14B | Broadway (IN 53) Ramp Closures

Starting 5/28 at 12 A.M. CT, the Indiana Department of Transportation (INDOT) will be administering road work at Exit 14B, Broadway (IN 53): Eastbound Entrance and Exit Ramps 14B between Broadway and Broadway in Gary, IN – Closed

Detour:
Use Exit 17 – Take US 12/20 Westbound

Westbound Entrance and Exit Ramps 14B between Broadway and Broadway in Gary, IN – Closed

Detour:
Use Exit 17 – Take US 12/20 Westbound

TOLL ROAD WARNS CUSTOMERS OF TEXT MESSAGE SMISHING SCAM

Indiana Toll Road Reaffirms Commitment to Customer Data Privacy

In light of recent phishing/ smishing scams targeting customers of various toll road agencies, the ITR Concession Company LLC (ITRCC) reminds customers that it does not send text messages requesting sensitive information such as passwords, payment information, or account numbers.

Scammers have been using fraudulent text messages to deceive individuals into providing payment for unpaid tolls. These messages may appear to be from toll road agencies with links to pay a toll. If you receive a text message that seems suspicious or asks for sensitive information, do not click on the link, or respond to the message.

Indiana E-ZPass account holders can contact ITRCC Customer Service at (574) 675-4010 to verify the authenticity of any message. Representatives are available via phone Monday – Friday 9:00 a.m. to 5:00 p.m., and 9:00 a.m. to 2:00 p.m. for walk-in for assistance. Customers should always go to www.indianatollroad.org to manage their accounts or pay tolls.

Security and privacy are top priorities for the safety of customers at ITRCC, as the Company remains committed to ensuring that your personal information remains protected.

If you receive one of these texts, the following is suggested:

1. File a complaint with the IC3, www.ic3.gov, be sure to include:
   • The phone number from where the text originated.
   • The website listed within the text
2. Check your account using the toll service’s legitimate website.
3. Contact the toll service’s customer service phone number.
4. Delete any smishing texts received.
5. If you clicked any link or provided your information, take efforts to secure your personal information and financial accounts. Dispute any unfamiliar charges.