For patrons afflicted by an upper limb disability that would impact their ability to retrieve a ticket or pay cash at a toll booth, please call the Indiana Toll Road E-ZPass Customer Service Center at (574) 675-4010 to inquire about an E-ZPass account in which the initial $10 deposit and fees shall be waived. Although fees are waived, the customer will still be required to pay tolls.
NOTE: Documentation from a licensed physician is required to verify the disability. We will not accept a Physician Assistant’s signature. If caller is a veteran, he or she may provide a statement from the Veterans Administration instead, as long as it indicates a permanent and severe upper limb mobility or dexterity impairment that substantially impairs the ability to reach outside of a vehicle window.
The patron only qualifies for this option if he or she operates a vehicle specially equipped for use by the disabled, and has a severe and permanent upper limb mobility or dexterity impairment that substantially impairs the person’s ability to reach outside the vehicle.